Horrible experience. Property we rented had massive cockroaches everywhere. Kitchen, bathroom (one came out of my make up bag I left on the counter) and bedroom!!! My daughter woke up with a cockroach in her hair!!! Not only that, I woke up with bed bugs - bites on my belly. Their response was unacceptable. Was told the property we were at was leased for 6 weeks prior with no complaints about pests???? Seriously? That's the response? As for the bed bugs, she tried to place the onus back on me about not bringing my own linen (we did bring our own blankets and extra towels to use btw). Even on the first day coming in, not a single roll of toilet paper left behind so had to drive and get it whilst family member had to wait doing a number 2). Felt like I should've got paid as a cleaner as all the basic condiments (like salt and oil) was out of date (over 1 year) so was cleaning it out. Customer service is non existent so far. Best remembered as the worst holiday experience. Have left my feedback to Kerry but doubt it will get anywhere.
It seems every service in this area is overpriced relative to Sydney and other capital cities.
Tv was way to big we all had to sit in the kitchen to watch it So was the washing machine only could do one persons outfit a load and heater was way to big for a two story house we all cooked ourself Nar joke tv was tiny as my phone is bigger then the tv and sink in kitchen could of fitted more clothes then the washing machine ever could But what a lovely big house with little appliances May to go upgard the tv and washing machine if yous want people to stay her for more then a week Thank you
We stayed at a house of theirs over Easter and the June long weekends. Both occasions have been easy and simply from the management and the house has been great! Looking forward to staying their again.
Nothing but lip service from them.Dirty house & fridge and TV's broken. All our food spoil. Were promised a fridge to be delivered & an iron. Never happened. Gate broken.Rats under the house and cockroaches everywhere. They blame the owner of 15 Iluka st for all of this so why have an agent?We will get a refund but as long as we leave 5 days early so they can repair for next person. Our refund will not be given straight away as is in a trust so we have to wait for a few days to get a cheque and a few more days for it to clear.Our holiday is ruined. We were offered another property and they wanted $300 extra. The second house still had poo in the toilet. We have spent the whole week allowing contractors to do quotes etc.NOT HAPPY. Unprofessional.We have a contract and Fair Trading has told us to take action against the agent.
Tea Gardens Real Estate is an Australian Real Estate Agency based in Tea Gardens, New South Wales. Tea Gardens Real Estate is located at 83 Marine Dr, Tea Gardens NSW 2324, Australia.
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